Before you contact us, here are some answers to frequently asked questions:

Do you ship to ______________? YES, we ship everywhere in the world. See the shipping info page for details.

How much does shipping cost? Place items in your shopping cart then click “Calculate Shipping”. This will show you your actual shipping costs for any destination you choose.

Why haven’t I received my package yet? If you are outside of the United States, your package may take several weeks to deliver, depending on which shipping service you chose. Standard shipping can be very slow. It may take over a month to receive your package. Please understand that tracking info may be limited after the package leaves the United States. We cannot track your package.

I have a question about the Audio Hacker… Please see the Audio Hacker FAQ and the product details page. Your question may be answered there.

I have a question about the Defusable Clock… Please see the Defusable Clock FAQ and the product details page. Your question may be answered there.

I have a question about the Video Experimenter… Please see the Video Experimenter product page for details about its capabilities. Your question may be answered there.

I soldered a kit together and it doesn’t work. Can you help? Yes, but first check the troubleshooting section at the bottom of every set of assembly instructions.

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