Before you email us, here are some answers to frequenly asked questions:
Do you ship to ____________________?
YES, we ship everywhere in the world. See the shipping info page
How much does shipping cost?
Place items in your shopping cart then click the "Estimate Shipping" button. This will show you your actual shipping costs for any destination you choose.
Why haven't I received my package yet?
If you are outside of the United States, your package may take several weeks to deliver, depending on which shipping service you paid chose. First Class Package International Service can be very slow. It may take over a month to receive your package. Please understand that First Class international and Priority Mail small flat rate boxes are NOT
trackable after the package leaves the United States. Do not ask us about your package -- we cannot track it
I have a question about the Defusable Clock...
Please see the Defusable Clock FAQ
and the product details page
. Your question may be answered there.
I have a question about the Video Experimenter...
Please see the Video Experimenter product page
for details about it's capabilities. Your question may be answered there.
I soldered a kit together and it doesn't work. Can you help?
Yes, but first check the troubleshooting section at the bottom of every set of assembly instructions. For example, the troubleshooting information for the Defusable Clock is at the bottom of the assembly instructions page
To contact us about your order, email us at email@example.com
For distributor sales, contact firstname.lastname@example.org